Shipping policy

This Shipping Policy applies to all the products purchased on Ozeco.co.uk.

Ozeco.co.uk is committed to delivering the product in perfect condition to the address indicated by the customers on the checkout page.

In order to optimize delivery, we thank the customers for indicating an address at which the order can be delivered within normal business hours.

For security reasons, Ozeco.co.uk
 will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

HANDLING & ORDER CUT-OFF TIME: 

Handling time is (1-2) Business Days (Monday to Friday)

Transit time is (2-4) Business Days (Monday to Friday)

Order cut-off time will be 3:00 PM (GMT) Greenwich Mean Time (London)

TOTAL DELIVERY TIME

Estimated delivery time based on customer locations.
All destinations: 3-6 business days

SHIPPING COSTS

For Domestic (United Kingdom)

We offer free shipping on all orders within the United Kingdom.

SHIPPING TIMES

  • Average transit times to the United Kingdom: 2 - 4 Business days

CUSTOMS AND IMPORT TAXES

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own state’s policy on importing goods, as we cannot provide this for you.

SHIPMENT TRACKING

Ozeco provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.

DELAYS

Ozeco.co.uk is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Ozeco.co.uk is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.

WRONG DELIVERY ADDRESS

Ozeco.co.uk will not take charge or make returns for lost or undelivered packages. For wrong shipping addresses, please be sure to provide correct and accurate shipping addresses at the time of purchase.

SECURE DELIVERY ADDRESS

Ozeco.co.uk recommends customers provide a secure delivery address, for example, your home or place of employment. Ozeco.co.uk is not responsible for lost or stolen parcels if the customers address is wrongly provided.

SHIPPING COMPLETED

Each delivery is considered completed from the moment in which Ozeco.co.uk makes the product available to the buyer, which is materialized through the control system used by the courier company.

CANCELLATIONS

If you change your mind before your order has shipped, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

CONTACT INFORMATION

Ozeco Ltd is a UK-registered company.

Company Registration Number: 15445991

Business Address: 424 Idle Rd, Bradford BD2 2AR, United Kingdom

Phone: +44 7446 610660
Email: support@ozeco.co.uk

Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM I Sat & Sun: Closed