Warranty Policy

This warranty policy outlines the terms and conditions for warranty service provided by Ozeco.co.uk. We are committed to ensuring the quality and reliability of our products. Warranty service is provided for quality problems or non-human caused issues, starting from the date you receive the goods. Please note that overdue requests will not be accepted.

Quality Guarantee Solutions:

In the event of a valid warranty claim, Ozeco offers the following solutions:

  1. Refund: Depending on the issue, a partial refund, full refund, or return and refund may be offered.
  2. Reship: We may resend partial parts or a new product to resolve the issue.
  3. Repair: Products may be sent to our local repair center for service.

Product Category Warranty Details:

The warranty period and solutions may vary by product category as detailed below:

Product Category

Covered Components

Warranty Period

Warranty Solutions

E-Scooter

Frame, Folded Components, Handlebar, Folding Stem, Disc Brakes, Front Fork, Accelerator, Brake Device, Controller, Displaying Meter, Motor, Front Light, Rear Light

12 Months

Reship / Refund

Electric Bike

Motor, Controller, Battery, Charger, Front Fork, Rear Derailleur, Handlebar

12 Months

Reship / Refund

Front light, Tail light, Brake light, Mechanical brake device, Electric brake, Electric accelerator

3 Months

Reship / Refund

Paint Logo, Decoration strip, Foot pad

15 Days

Reship / Refund

Important Notes:

  1. Promotional Purchases: For products purchased with significant promotional discounts (e.g., half-price or greater discounts, free gifts, giveaways), if quality issues arise, a refund will be the only available option.
  2. Wear and Tear: Natural product degradation due to wear and tear, along with breakage or damage occurring during use, is the sole responsibility of the customer and is not covered by our warranties.
  3. Customer Misuse/Damage: The warranty will be immediately void if the product is damaged or misused by the customer. No compensation will be available in such cases.
  4. Proof of Issue: Proof, such as pictures or videos, is required for any non-human caused quality problems.
  5. Invalid Warranty Conditions: The warranty is invalid if the customer operates the product under any of the following circumstances:
    • Refreshing the hardware or rooting the device.
    • Opening the product to fix the device.
    • Modifying, deleting, customizing, or exchanging product components.
    • Using the device in an inappropriate manner.
    • Continuing to use the item once a fault occurs, leading to further damage.