Refund policy

Thank you for shopping with Ozeco Ltd . We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and how we handle returns, exchanges, and refunds in compliance with UK law.

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

• You have the legal right to cancel your order within 14 calendar days from the date you receive your goods.
  
  
• To exercise your right to cancel, please contact us in writing at support@ozeco.co.uk  or through our Contact Us page before the 14-day period expires.
  
  

2. Conditions for Returns

We will accept returns if:

• The item is in new, unused, and resaleable condition.
  
  
• The item is returned in its original packaging, including all manuals, accessories, and parts.
  
  
• You provide proof of purchase (order confirmation or receipt).
  
  

3. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• E-bikes that have been used, modified, or damaged after delivery.
  
  
• Batteries or electrical components that have been installed or used.
  
  
• Clearance or “final sale” items (unless faulty).
  
  

4. Returns Process

• Contact us at support@ozeco.co.uk to request a Return Authorization Number (RAN).
  
  
• Carefully pack your item, including all accessories and documentation.
  
  
• Ship the product to  424 Idle Rd, Bradford BD2 2AR, United Kingdom
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• We recommend using a tracked and insured courier service.
  
  
• Once received and inspected, we will confirm your refund or exchange.
  
  

5. Refunds

• If you cancel within the 14-day cooling-off period, we will refund you in full, including the standard delivery cost.
  
  
• Refunds will be processed within 14 working days of receiving your returned item.
  
  
• Refunds will be made to the original payment method.
  
  

6. Faulty or Damaged Goods

• If your product is faulty, damaged, or not as described, please contact us within 30 days of delivery.
  
  
• We will arrange a repair, replacement, or refund at no extra cost to you.
  
  

7. Return Shipping Costs

• If returning due to change of mind, you are responsible for the return shipping costs.
  
  
• If returning due to a fault, damage, or incorrect item, we will cover the return shipping costs.
  
  

Contact Us:

Ozeco Ltd is a UK-registered company.

Company Registration Number: 15445991

Business Address:  424 Idle Rd, Bradford BD2 2AR, United Kingdom

Phone: +44 7446 610660

Email: support@ozeco.co.uk

Support Hours:

Mon to Fri: 9:00 AM to 5:30 PM I Sat & Sun: Closed